There are inherent risks in transmitting information across the Internet and therefore any information you do so transmit is at your risk. Oriental Botanicals® is not liable for your transmission of information across the Internet or the use of your information by third parties that link their websites to ours. This disclaimer extends to such activities whether caused by the negligence of Oriental Botanicals, its employees, agents, and contractors or otherwise.
Oriental Botanicals® reserves the right to refuse or cancel an order at anytime without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
Our website offers on-line purchasing. Orders via phone, fax or email will not be accepted.
The nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).
Oriental Botanicals® reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australia Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.
Customers having orders delivered outside Australia are exporting the goods and therefore shall not subject to the GST and this component will be removed automatically prior to final calculation for payment.
It is the responsibility of the purchaser/receiver to ensure that their country’s customs/quarantine laws accept the import of products purchased.
Oriental Botanicals® cannot provide assurance or information relating to a foreign country’s customs regulations.
Any extra customs charges or any other charges are to be paid for by the receiver, Oriental Botanicals® takes no responsibility for any extra charges that may occur.
Oriental Botanicals® does not take responsibility for items confiscated at your country’s port and will not provide a refund or exchange in this occurrence.
Oriental Botanicals® does not accept any responsibility for customs delays that may apply in the destination country.
- Are sent via TNT
- Products are shipped between Monday and Friday
You can request an Authority to Leave for your order with TNT after the order is placed. Oriental Botanicals® and couriers associated with the delivery do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. As this is not a registered service and no signature is required upon delivery we recommend only selecting this option if the destination is safe.
If the option for 'authority to leave parcel' is selected, TNT will leave your parcel at the address provided on your order. Please note that if TNT’s drivers cannot locate a safe location to leave your parcel a card will be left detailing the nearest TNT outlet where the parcel can be collected during business hours.
If this option is not selected, parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest TNT outlet where the parcel can be collected during business hours.
Oriental Botanicals® endeavours to supply goods within the following time frames in accordance with TNT time frames: Sydney – 1 day, ACT- 1 day, NSW* - 1-2 days, Brisbane/Gold Coast – 1 day, QLD South – 2-3 days, QLD Central – 2-4 days, North QLD – 3-5 days, Melbourne – 1 day, VIC – 2 days, TAS – 3-5 days, Adelaide – 2 days, SA – 2-3 days, Darwin – 3-4 days, NT – 3-5 days, Perth – 3-4 days, WA South – 4-5 days, WA North – 4-7 days. All time frames are listed as business days.
Oriental Botanicals® recognises that these timeframes are a guide and at times, will change due to multiple logistical factors. Oriental Botanicals® will not provide credits or replacements on orders delivered outside these time frames.
- Are sent by registered post with Australia Post
- For all international orders the freight charge is calculated with Australia Post based on weight.
- It can take 10-16 business days to receive your order
Incorrect shipping address
In the event that the receiver has typed the wrong shipping address, and the product is returned to us, the receiver must pay for the postage prior to re dispatch. . No refund will be offered or authorised if the receiver has typed the wrong shipping address and the product is lost in transit.
Please note all Oriental Botanicals® products must pass strict quality assurance and other scientific tests as outlined by the Australian Therapeutic Goods Administration. Oriental Botanicals® products are in perfect condition when they are dispatched from our warehouse.
Therefore, it is a Oriental Botanicals® policy that any products ordered through our Oriental Botanicals® website are the responsibility of the recipient. Due to Oriental Botanicals®'s company policies, and in line with our own quality assurance requirements, there will not be any refund of products purchased over the web.
Products can be returned or exchanged only in the following circumstances.
- Damaged in transit
- Incorrect product shipped
- Faulty product
In these circumstances, products must be returned within 7 days of delivery.
Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”.
No refund or exchange will be given for:
- Change of mind
- Products that have been open or tampered with or are not in a resalable condition
- Incorrect orders made by the recipient
- Oriental Botanicals® will not be held responsible if there is a delay in delivery.
- Customers will be responsible for the return shipping and handling charge.
- You need to send the original or a copy of the invoice with your order.
- In the event that your product is lost in transit, Oriental Botanicals® will not be held liable and therefore recommends that you send all returns via Registered Post.
- We ask that you allow a minimum of 7 business days from the day you return your package for your account to be credited.
Orders can not be cancelled or amended once submitted.
In the event that an item is listed at an incorrect price or with incorrect information, Oriental Botanicals® reserves the right to withdraw an item from sale, and to refuse or cancel orders.
Oriental Botanicals® shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. Oriental Botanicals® will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.
NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.
Information provided is not a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of a qualified healthcare professional when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding any medical condition.
Many Oriental Botanicals products are suitable for vegans. Our definition of a ‘vegan’ product is one in which no animal-derived material is present in the finished product. In some instances, the starter culture for probiotic strains may have been derived from human or animal sources, however since the probiotic organisms are then grown on a vegan-friendly carbohydrate medium, we deem the finished products as vegan in nature.